SmartTag
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      2. TROUBLESHOOTING
      3. SmartTag

      What to do if the Tag is not functioning?

      Tags not functioning as expected can be frustrating, but there are some simple steps you can take to troubleshoot the issue and get your PNW system back on track. If you're facing difficulties with a non-responsive tag, here's what you can do:

      1. Check Plastic Battery Strip:

      • The first step in troubleshooting a non-functioning tag is to ensure that the plastic battery strip has been properly removed. This strip is inserted during manufacturing to prevent the battery from discharging prematurely.

      Remove Strip

      2. Verify Network Connections:

      Ensure that both your PNW Hub and BrightSign player are connected to your network and have active network connections. A working network connection is vital for the proper functioning of your tag. Please use the link below to check The PNW Hub's connection.
      • Click https://panel.picknwatch.com/#/public/verizoncheck
      • Type last 4 digits of the PNW Hub's MAC located on the label on the back
      IMG_8429-1

      Verizon Check

       

      3. Reboot the Pick'n'Watch Hub:

      • If you've confirmed that the battery strip has been removed, and your network connections are active, the next step is to reboot the PNW Hub. Here's how to do it:

        • Unplug the Power: Carefully unplug the power cable from The PNW Hub. Make sure it is fully disconnected.

        • Wait for 1 Minute: Allow the Hub to sit without power for at least one minute. This waiting period ensures that any residual power is drained from the device.

        • Replug the Power: After the waiting period, plug the power cable back into the Hub. Wait 3 minutes for the device to power up and initialize.

      4. Check BrightSign Player:

      • If the problem persists, you may need to check the BrightSign player. Ensure that it is connected to the network and functioning correctly. If there are any issues with the BrightSign player, address them accordingly.

      5. Re-Test the Tag:

      • After completing the steps above, test your tag once more. Verify whether it is functioning correctly. If the issue persists, you may need to perform a more thorough investigation or contact our support team for further assistance,  send an email to support@picknwatch.com or create a new ticket. 

      Additional Troubleshooting Tips:

      • Check for any physical damage that could be affecting the tag's performance.

      • If you have multiple tags, verify if the issue is isolated to a specific tag or affects all tags. This can help pinpoint the problem.

      If you have followed these troubleshooting steps and your tag is still not working, or if you encounter any other issues, please don't hesitate to contact our customer support team. They will be ready to assist you further and ensure that your PNW system is back to optimal operation.